Skip to content
TUI UK

TUI UK

www.tui.co.uk
What is your customer experience with TUI UK?

TUI UK Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

TUI UK 5.0 star rating based on 2 customer reviews. Consumers are mostly satisfied. Reviewers value Discounts and Special Offers and Exchange, Refund and Cancellation Policy, and note a low price level. Recent recommendation praises the Steigenberger Hotel.

Key Takeaways for Future Customers

  • Personal help can be strong; staff like Emma show persistence and good customer service.
  • Steigenberger Hotel recommendation appears in recent TUI UK reviews.
  • Price level is low and discounts are appreciated by reviewers.

Negative Feedback / Risk Areas

  • Very small review sample of 2 reviews limits broad conclusions.
  • Some hotel rooms were not yet available when trying to book.

Positive Feedback

Staff persistence, excellent hotel service at Steigenberger, valued refund and cancellation policy, and attractive discounts.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Yaritza Zes
map-marker Woking, Surrey

Booking Emma was brilliant at doggedly trying to find what I needed and will let me know when it becomes available. Perfect! Thanks Emma

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I knew exactly what I wanted to book and when, but hotel rooms were not yet available. Emma tried every way to find them! Great patience and persistence.

View full review
Alizee Jls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Satisfaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Exceptional service from warm, professional staff.
  • Spotless rooms and luxurious amenities.
  • Great entertainment with poolside activities and shows.
Original review updated Mar 17, 2025

I recently had the pleasure of staying at the Steigenberger Hotel in Hammamet, and I cannot recommend it highly enough! From the moment I arrived, the service was exceptional.

The staff were not only professional but genuinely warm and welcoming, making sure all my needs were met with a smile. The attention to detail in every aspect of the hotel, from the spotless rooms to the luxurious amenities, truly stood out.

The entertainment team was a highlight of my stay. They were incredibly engaging, always offering fun and exciting activities throughout the day, from poolside games to evening performances that kept guests entertained and laughing. Their energy was contagious, and they truly made the experience unforgettable.

Its clear that they go above and beyond to ensure that everyone has a fantastic time.

Overall, Steigenberger Hotel in Hammamet provides the perfect balance of relaxation and fun.

The combination of excellent service, stunning facilities, and top-notch entertainment makes it an ideal place for a memorable getaway. I can't wait to return!

User's recommendation: I highly recommend the stigenberger hotel

View full review

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Vacation Rentals: Refund, Cancellation and Safety Tips

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article